DONATION POLICY
Draft policy — review required before launch.
About this draft policy
This draft must be completed with the foundation’s approved payment, refund, cancellation and receipt practices before donations are enabled.
Giving options
The website presents one-time and monthly giving options. Available payment methods, currencies and processing arrangements will be confirmed when a payment provider is connected.
Monthly gifts
Before a recurring gift is authorised, the donor should be shown the amount, frequency and cancellation process. No recurring payment should begin without the donor’s express authorisation.
Receipts and tax benefits
Receipts and any tax-related statements must reflect the foundation’s verified registration and the donor’s eligibility. The final policy must set out what information is required and how receipts are delivered.
Refunds and payment errors
A final refund policy must explain eligibility, timelines, accidental payments and duplicate transactions. Donors should have a clear, verified contact method to report a payment issue.
Allocation and transparency
The final policy should explain whether gifts can be restricted to a program, when funds may be reallocated and how donors receive updates about their support.
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